Help Center Knowledge Base

IMPORTANT ANNOUNCEMENTS

• Vet Marketing Talk
• Facebook Business Page Phishing Scam

Welcome to Beyond Indigo

• How to log into your Blog
• Pointing Your Domain to Beyond Indigo Servers
• How do I change my password?
• What can be done using the Help Desk vs. What can be done in the Administration Center?
• How do I access the Administration Center (Admin Panel)?
• How do I check my Email?

See all 9 articles

Help Desk

• Welcome to our Help Desk
• How to submit a support ticket

Basecamp and Other Beyond Indigo Communication

• Accessing Your Basecamp Account
• Basecamp vs. Help Desk - when to use which system of communciation

Beyond Indigo Services and Fees

• What do my monthly Service Fees include?
• Paying Your Beyond Indigo Invoice

COVID-19

• Letter from our CEO
• COVID-19—Utilizing Technology to Reach, Reassure, and Retain Your Customers

Beyond Indigo Tools and the Administration Center (Admin Panel)

• The Administration Center - your access to edit certain content on your website
• How to use the Staff Tool
• Promotions/Coupons/Specials Tool - Why am I only seeing ONE Special?

Search Engine Optimization (SEO) and Google My Business

• Google Analytics/ SEO Report Glossary
• Google Analytics Account - Lost username/password
• Beyond Indigo is a Google Partner
• Need Help with Google Analytics Reports?
• Requesting Google Analytics and SEO Information About Your Website

Blogs

• How do I access my Blog?
• How do I get a Blog on my website?

Email

• Moving to GSuite

Online Review Management (ORM)

• Creating a “Review Us” Page
• DIY Reviews/Review Tracker website change
• Google Deletions: Use It or Lose It
• Extra Google My Business Pages - Why are they there and what should I do about them?
• How Beyond Indigo is Different From Third Party Review Services

Google

• Claiming you Google My Business Page
• Google My Business
• How to get your Google Place ID
• How to Change your Google Plus Listing
• How to Set a Google Alert
• Why Google AdWords?

Formstack

• Accepting Payments Online
• What is Formstack?

Photos

• Problems with Staff Tool Photo uploads
• Where can I get stock images?

Domain Name Registration and Information

• I'm getting notices to renew my Domain Name

Websites and Forms

• What Browsers Does Beyond Indigo Pets Support?
• Help! Someone has stolen my website!
• Not seeing new content? Clear your browser cache
• Help! My Website is Down!
• Testing your page load times
• Proofreading Your Content

Mobile readiness and Responsive Design

• How to Make Your Website Look Like an App on Your Phone
• Mobile-friendly vs. Responsive Design and Search Engine Optimization

Internet Scams and Viruses

• Scam Invoices
• "Avoid discontinuing of email service"
• Online Safety and Internet Fraud

General Information

• Is my site secure? What is SSL? Do I need it?
• Template vs. Custom Websites
• Formstack issues when resizing Browser window in Firefox
• Adding/Changing/Removing Staff on your website
• How do I get a video on my website?
• Keeping Your Website Safe