Was webmail working for you and now it's not? There may be a simple solution. You should be logging on to webmail with your domain name:
Example, if your domain name is: leslieanimal.com
then you will want to input: webmail.leslieanimal.com
Some clients up until June 22nd, were using webmail.beyondindigopets.com. Do not use this. Use your personalized domain name and webmail access. This should fix any problems you have. :-) If not, please submit a support ticket to the Help Desk!