Welcome to the Beyond Indigo Help Desk

MX Records and How Your Email Works

MX Record is short for Mail Exchange record, which is an entry in a domain name database that identifies the mail server that is responsible for handling e-mails for that domain name.   It is the MX record that tells the internet where senders how to send email for your domain.  This record is pointed to the place that handles your email - Gmail, Outlook365, or our servers, for example. 

The MX record is part of your DNS records.  DNS stands for Domain Name System and includes all of the records needed for everyone on the internet to find your domain. Typically your DNS records list your website, your email, and any special subdomains you may have such as https://pharmacy.myvethospital.com. The DNS records point to a Nameserver which is essentially another database that tells the internet where to go to find your domain.

Most of our customers use our name servers, so we set all of this up for you, but in some cases, customers choose to use their own, either at their registrar (GoDaddy, Register.com, etc.) or on nameservers set up by their IT team as part of their overall network.  

If Beyond Indigo handles your DNS, then we also set up or make modifications to your MX records.  If you stop hosting email with Beyond Indigo, then it's important to let us know who will be handling your email so that we can change the MX record to properly reflect your new email destination.  If you are a new customer and do not have email hosted by Beyond Indigo, we'll ask you for your MX records when we switch to our nameserver.

If you use your own nameserver, you will need to make the change to MX records yourself unless you give us access to assist you.

If you have any questions or need assistance with your email records, please submit a ticket to our help desk.



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