Welcome to the Beyond Indigo Help Desk

MX Records and How Your Email Works

MX Record is short for mail exchange record, which is an entry in a domain name database that identifies the mail server that is responsible for handling e-mails for that domain name.   It is the MX record that tells senders how to send email for your domain.

If Beyond Indigo handles your email, then we also set up or make modifications to your MX records.  If you stop hosting email with Beyond Indigo, then it's important to let us know who will be handling your email so that we can transfer MX records information to the appropriate party so that email can be properly handled.

When your domain name is registered, through GoDaddy Register.com, etc., it is assigned several DNS records, which enable it to be located on the Internet. You are responsible for registering your own domain name becasue this is something that you ultimately own.  Beyond Indigo simply points the domain at our servers when we are hosting your website or email or any other service that may use that domain name.  The email portion of this "record pointing" is the MX Records.  The MX record points to an email server that’s configured to process mail for that domain. There’s typically one record that points to a primary server, then additional records that point to one or more backup servers. For users to send and receive email, their domain's MX records must point to a server that can process their mail.

If you are moving your mail over to Beyond Indigo or moving your mail off of Beyond Indigo servers, please submit a Help Desk ticket to us so that we know how to handle your MX Records.

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